Privacy Policy

Effective date: August 22, 2026

This Privacy Policy describes how Auction Nation LLC (dba Hauntloot) ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from hauntloot.com (the "Site").

1. Information We Collect

We collect the following categories of personal information:

Contact information: Name, email address, mailing address, phone number.
Order information: Items purchased, order history, billing address, shipping address, order totals.
Payment information: Payment card details are processed by our third-party payment processors (Stripe, PayPal, and BigCommerce Payments) and are never stored on our servers.
Device & browsing information: IP address, browser type, operating system, referring URLs, pages viewed, time spent on site, cookies and similar technologies.
Communications: Emails, chat transcripts, phone call records related to customer service inquiries.

2. How We Use Your Information

Process and fulfill your orders
Communicate with you about your order, shipment status, and returns
Provide customer support
Send marketing emails (only with your consent — you can unsubscribe at any time)
Prevent fraud and secure our Site
Improve our products, Site, and customer experience
Comply with legal obligations

3. Cookies & Similar Technologies

We use cookies to remember your cart contents, keep you logged in, understand how visitors use our Site, and (with your consent) show relevant ads. You can disable cookies in your browser, but some Site features may not work properly.

4. How We Share Your Information

We do not sell your personal information. We share information only with:

Service providers: Shipping carriers (USPS, UPS, FedEx), payment processors, email delivery services, analytics providers — only the minimum necessary to provide their service.
Legal compliance: When required by law, court order, or to protect our rights.
Business transfers: If we merge, sell, or transfer assets, customer information may be transferred as part of that transaction.

5. Data Retention

We retain your order and account information for as long as your account is active and for up to 7 years after your last purchase to comply with tax, accounting, and legal requirements. Marketing subscribers are retained until you unsubscribe.

6. Your Rights

California Residents (CCPA / CPRA)

You have the right to:

Know what personal information we have collected about you
Request deletion of your personal information
Correct inaccurate personal information
Opt out of the sale or sharing of personal information (we do not sell personal information)
Non-discrimination for exercising your rights

EU / UK Residents (GDPR)

You have the right to access, rectify, erase, restrict processing of, or port your personal data, and to object to processing. To exercise any right, email info@hauntloot.com.

All Users

To exercise any privacy right, email info@hauntloot.com with the subject line "Privacy Request". We'll verify your identity and respond within 30 days.

7. Data Security

We use industry-standard security measures including SSL/TLS encryption on our entire Site, PCI-DSS compliant payment processing, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top will reflect the last update. Material changes will be announced by email to registered customers.

10. Contact Us

Questions or concerns about this Privacy Policy or how we handle your data:

Auction Nation LLC (dba Hauntloot)
Attn: Privacy Officer
1 W Deer Valley Rd, Suite 105
Phoenix, AZ 85027
United States
Email: info@hauntloot.com
Phone: (602) 516-7066